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GuGuk Privacy Policy

Effective Date: January 13, 2026

1. Introduction

Douyu Technology PTE. LTD. ("We," "Us," or "Our") respects the privacy of our users ("User" or "You"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application GuGuk (the "App").

We serve users globally, and our operations are based in Singapore. By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Policy, please do not access the App.

2. Information We Collect

To provide you with the services, specifically regarding the "Data Safety" requirements of app stores, we collect the following categories of information:

2.1. Information You Provide to Us

  • Account Information: When you register, we collect your Phone Number (for account verification and login), Email address, and Password.
  • Profile Information: Data you engage to customize your presence, such as your Nickname, Gender, Age (to verify 18+ eligibility), Profile Picture, and Bio.
  • User Content: Audio recordings (voice chat), text messages, and images sent through the App's communication features.
  • Customer Support Data: Information you provide when contacting us for help (e.g., screenshots, error descriptions).

2.2. Information Collected Automatically

  • Device Information: We collect information about the device you use to access the App, including the hardware model, operating system and version, unique device identifiers (Device ID/Advertising ID), and mobile network information.
  • Log Data: Information about your use of the App, such as access times, pages viewed, and IP address.
  • Location Data: Approximate location derived from your IP address (we do not collect precise GPS data unless explicitly authorized by you).

3. How We Use Your Information

We use the collected data for specific purposes:

  • Service Provision: To create and manage your account, verify your identity via Phone Number, and enable voice/social interactions.
  • Safety & Security: To monitor for fraud, verify age (18+), and prevent abuse or harassment within the community.
  • Improvement: To analyze usage trends and improve the App’s functionality.
  • Communication: To send you administrative notices, updates, and security alerts.
  • Legal Compliance: To comply with applicable laws and regulations in Singapore and the countries where we operate.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:

  • Service Providers: We may share data with third-party vendors who perform services for us, such as:
  • Cloud Hosting (e.g., AWS, Google Cloud)
  • SMS/OTP Service Providers (for phone verification)
  • Payment Processors
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Storage and Retention

  • Storage Location: Your data is stored on secure servers. Given our Singapore headquarters, data may be processed in Singapore or other jurisdictions where our cloud providers operate.
  • Retention Period: We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.
  • Account Deletion: If you request to delete your account, we will delete your personal data within 30 days, unless we are required to retain certain information by law (e.g., for tax or legal dispute purposes).

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These measures include SSL encryption for data transmission and restricted access to personal data databases. However, please be aware that no security measures are perfect or impenetrable.

7. Your Rights (Data Subject Rights)

Depending on your location, you have the following rights regarding your data:

  • Access: You have the right to request copies of your personal data.
  • Correction: You have the right to request that we correct any information you believe is inaccurate.
  • Deletion (Right to be Forgotten): You have the right to request that we delete your personal data. You can initiate this request directly within the App settings or by emailing us.
  • Withdrawal of Consent: You have the right to withdraw your consent to data processing at any time.

8. Children's Privacy

Strict Age Restriction: Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If we discover that a child under 18 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your data rights (including Account Deletion), please contact us at:

  • Company Name: Douyu Technology PTE. LTD.
  • Address: 60 Paya Lebar Road #04-16 Paya Lebar Square, Singapore 409051
  • Email: cs@gugukapp.com